At AIS Consulting, we recognise the vital role that robust support services play in maximising the value of your CCH Tagetik software. Rest assured, CCH Tagetik provides comprehensive support through a team of highly skilled specialists. Whether you have a simple user inquiry or a complex technical request, their dedicated experts are ready to collaborate with you for timely issue resolution. As a CCH Tagetik customer, you benefit from standard support services, included in your annual maintenance fee. This CCH Tagetik technical support encompasses bug fixing, access to the eSupport portal, and a global network of certified partners offering local assistance. With AIS Consulting and CCH Tagetik support, your software remains well-supported, ensuring seamless operations and peace of mind.
For CCH Tagetik customers, standard support is part of your annual maintenance fee and offers:
- eSupport portal for reporting bugs.
- Unlimited bug fixing.
- Free download of most updated version of your software.
- Access to the CCH Tagetik Community which gives you access to a vast selection of self-help resources including manuals, “how to” videos, users Q&A forums and much more.
- A global network of certified partners that support you locally.
On the cloud
- Access control and provisioning.
- Updates and upgrades.
- Data backup, restore, and disaster recovery.
- Infrastructure performance fine-tuning.
- Access to the CCH Tagetik Library and Question & Answer sessions, and self-help resources.
CCH Tagetik Technical Support
Standard support hours are 9am-5pm Mon-Fri, with 24hrs and 5 days/week support available at additional cost.
CCH Tagetik offer comprehensive technical support services to their clients, whether it’s addressing unforeseen technical application issues remotely or providing on-site assistance.
Their dedicated support team is composed of highly trained financial and ESG & sustainability application specialists, product experts, and IT professionals who are ready to assist you with any matter, be it a straightforward user query or a complex technical request.
Their Commitment to You Includes: