SUPPORT
The same people who built it.
Your licence already includes Wolters Kluwer's support - bug fixes, the eSupport portal, upgrades, the community. What it doesn't include is someone who remembers why your consolidation was configured the way it was. That's us, 9am-5pm, Monday to Friday.
What's already yours
From Wolters Kluwer
Included in your annual maintenance: unlimited bug fixing, the eSupport portal, free upgrades to the latest version, and access to the CCH Tagetik community and library.
Why CCH Tagetik→From us, if you want it
Patches and upgrades managed, reporting issues resolved, enhancement requests submitted and chased. Tailored to what you actually need rather than a tier you grew out of.
Book a chat→Context, mostly
The valuable part isn't the fix. It's not having to explain your group structure to a stranger before anyone can start looking at the problem.
About AIS→BEING STRAIGHT ABOUT THIS
We don't publish SLAs.
We'd rather say that than invent a response-time table for a page. Support here is arranged per client and scales as your use of the platform does. If you need a contractual response time, ask us and we'll tell you what we can commit to - in writing, before you sign anything.
Book a chatOne data model
Need support on an existing system?
We support systems we didn't build, too. Call 0207 259 1080, 9am-5pm, Monday to Friday.
Book a chat→