Support
The same people who built it.
Your licence already includes Wolters Kluwer's support - bug fixes, the eSupport portal, upgrades, the community. What it doesn't include is someone who remembers why your consolidation was configured the way it was. That's us, 9am-5pm, Monday to Friday.
What's already yours
From Wolters Kluwer
Included in your annual maintenance: unlimited bug fixing, the eSupport portal, free upgrades to the latest version, and access to the CCH Tagetik community and library.
Why CCH TagetikFrom us, if you want it
Patches and upgrades managed, reporting issues resolved, enhancement requests submitted and chased. Tailored to what you actually need rather than a tier you grew out of.
Book a chatContext, mostly
The valuable part isn't the fix. It's not having to explain your group structure to a stranger before anyone can start looking at the problem.
About AISBeing straight about this
We don't publish SLAs.
We'd rather say that than invent a response-time table for a page. Support here is arranged per client and scales as your use of the platform does. If you need a contractual response time, ask us and we'll tell you what we can commit to - in writing, before you sign anything.
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Need support on an existing system?
We support systems we didn't build, too. Call 0207 259 1080, 9am-5pm, Monday to Friday.